SSA’s new AI phone bot has been driving callers in circles. But before you go pulling your hair out here are some tips that may help you get to a human rep.

And while experts from both sides of the aisle agree that the SSA’s technology could use improvement ... s team also used AI to analyze why people would call the 800-number.

“This agency is absolutely built for that sort of performance management routine,” said Dustin Brown, SSA’s chief operating officer and acting chief of staff. “We’re already seeing pretty impressive ...

Joe Edwards is a Live News Reporter based in Newsweek's London Bureau. He covers topics related to weather, climate, and extreme weather events. Joe joined Newsweek in April 2024 after graduating ...

“Continuous improvements will ensure timely ... not when people call to change their bank information. SSA still has some anti-fraud provisions in place that were introduced this spring ...

Amidst the chaos and upheaval at the Social Security Administration (SSA ... have now been asked to integrate the use of a generative AI chatbot into their daily work. But before any of them ...