Ricardo Martinez II explains how emergency calls are prioritized, why burnout is rising, and what callers can do to get help ...

Lorain County 911 dispatchers were recognized with a proclamation at the Lorain County commissioners meeting Jan. 16 as the county pushes for the dispatchers to be designated as first responders ...

Overlooking the Phoenix skyline sit some of the city's most important first responders. 911 operators work all hours of the day, listening to people on their worst days. "You're helping citizens on ...

HERKIMER, N.Y. -- Herkimer County 911 Center is looking for new dispatchers. Officials said the center is hiring through the ...

St. Charles County, Missouri recognizes emergency dispatchers and seeks to hire more, offering training and competitive ...

This was Rhonda Deaton's first time handling a call of such urgency. A hero 911 dispatcher in Middletown, Ohio, helped save an 11-month-old baby when the mother called 911, sounding distraught and ...