eSpeaks' Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

Software has become the new face of unified communications (UC) integration as enterprises with multivendor systems and applications want to tear down silos between different communications and ...

Avaya launched Avaya Aura Contact Center, a multimedia work assignment application for mid-sized contact centers that connects customers, agents, and experts. The application uses voice, video, email, ...

We're seeing increased use of virtualization, license entitlements bundled with other license procurements, and the maturation of the roadmap to integrate Nortel products into the Avaya portfolio.

Avaya announced its new architecture for virtualized unified communications applications, unveiling Avaya Aura Virtualized Environment (Avaya Aura VE). With the announcement, businesses can choose ...

Calabrio, a provider of contact center workforce optimization (WFO) and analytics software, today announced continued expansion of its Calabrio ONE Workforce Optimization Suite in the Avaya ...

It is in multi-vendor environment that the capabilities of Session Manager are required to disable boundaries between disparate systems. When Avaya first introduced its Aura Session Manager at last ...

Avaya announced the launch of Avaya Aura, an architecture that easily integrates communications across multi-vendor, multi-location and multi-modal businesses. Avaya Aura radically simplifies complex ...