Viva Sales actually is a Teams/Outlook collaborative app. (Microsoft seemingly didn't want to brand Viva Sales as "Dynamics" becuase it also can work with other non-Microsoft-developed CRM platforms.) ...

Customers are vital to any business, and customer relation management (CRM) software enables you to maximize every ...

For Dynamics 365 Sales, Teams chat can be embedded in the customer relationship management (CRM) app; sellers will also be able to continue one-to-one conversations with suggested colleagues ...

Microsoft is readying its next wave of Dynamics 365 CRM and ERP apps and updates. Officials provided partners with a three-day preview of some of what to expect with the July 2017 refresh.

One CRM feature unique to Microsoft Dynamics, LinkedIn Sales Navigator, gives agents an access to LinkedIn’s more-than-560-million-strong network from within the Dynamics Sales dashboard.

CRM can become one of the biggest productivity boosters for the sales reps. It can save hours out of week to help manage and follow up on leads. Equally, customers will appreciate the high-touch ...

Salesforce’s Sales and Service clouds start at $25 per user per month, compared to Microsoft Dynamics, which starts at between $50 and $180 per user per month for the first app, depending on the ...

“Microsoft Dynamics CRM is a vital component to Blue Cross of Northeastern Pennsylvania’s overall strategy to deliver health insurance solutions to our current and future customers.” The Health Plan ...

Reflecting Alex Konrad’s report here on Forbes, Microsoft Dynamics 365 is essentially a piece of software that aims to unify both current CRM and ERP cloud solutions into one cloud service with ...