Customer relationship management (CRM) doesn't have to be costly and complicated. Start with the best small-business-friendly CRM software we've tested. I’ve been writing and editing technology ...

You have a lot to look forward to next month at Call Center and CRM Demo and Conference. The name of the show reflects the reality of customer relationship management (CRM), which originates in your ...

In today’s competitive market, customer retention is the order of the day. If you do not look after your customers, your competitors will. Nowadays, customers are seeking quality rather than quantity ...