During a pre-briefing to industry analysts from Jeff Comstock, corporate vice president of Dynamics 365 Customer Service the most intriguing thing he said was the solution does not require customers ...

Microsoft on Tuesday announced that its upcoming release of Microsoft Dynamics 365 Contact Center, a Copilot-powered cloud contact center solution, will be generally available on July 1. This ...

Working at a call center can be a stressful job. For eight hours (or more!) a day, you talk with customers who have problems—and oftentimes those frustrations boil over. That can take a toll on the ...

Microsoft on Tuesday said it will introduce new artificial intelligence tools for customer service call centers. Microsoft, which has backed ChatGPT creator OpenAI, is taking AI technology into a ...

New integration empowers Microsoft Dynamics 365 Contact Center users with AI-powered insights to improve service team performance and customer experience WALTHAM, Mass.--(BUSINESS WIRE)--CallMiner, a ...

Microsoft Lync deserves consideration as a platform for enterprise-grade contact centers. Microsoft Lync includes a response group service that queues incoming voice calls and routes them to groups of ...

Over the AI hype yet? Corporations everywhere definitely aren’t, particularly with the latest report that Microsoft saved a whopping half a billion dollars in the last year alone with the technology.

Rich: Great. Well, just for a little context about Raj, Raj is an expert in digital transformation. He has over 25 years driving innovation in areas like AI, machine learning, cloud computing and more ...

Forbes contributors publish independent expert analyses and insights. I write about the economics of AI. Working in a call center is no walk in the park. Agents deal with a constant influx of calls, ...