With a big feature set and affordable plans, Zoom Phone is the best VoIP phone service for most SMBs. It’s also easy to configure and use, allowing you to hit the ground running.

In addition to video conferencing, VoIP systems have features like file-sharing and one-to-one and group messaging so you can quickly and easily share and receive information to keep your business ...

IP-based systems allow companies to route calls to home workers and satellite offices. Baxter Credit Union took a bold approach to upgrading its call center. In late 2002 it merged voice and data on a ...

Today’s call centers offer businesses a wealth of valuable features to help answer customers’ calls faster and provide efficient customer service. They route incoming callers to the right person ...

How to Set Up a VoIP Call Center on Time, Under Budget Your email has been sent Learn my seven-step foolproof process for setting up a VoIP call center as fast as possible without breaking the bank or ...

VoIP technology is gaining ground in financial and other service industries as a cost-effective means of provisioning additional, enhanced services unsupported by traditional circuit-switched ...

A business phone number remains essential, even in the digital age. It shows consumers and financial institutions that your company is legitimate. Several options exist for receiving and making ...

When network administrator Matt Chiardonna began building a VoIP system for CCA Strategies’ customer-facing call center three years ago, he quickly saw the technology would be beneficial for the ...

Companies thinking about investing in voice over Internet Protocol (VoIP) frequently cite the cost savings reaped from the elimination of long-distance tolls as the only primary benefit of the ...

PBX vs VoIP: How to Compare and Choose a Phone System Your email has been sent At first glance, PBX and VoIP seem like two very different types of phone systems. But modern technology, like IP PBX, ...