“2023 will be the ‘year of the chatbot’ in banking. After years of hearing pundits and futurists tell them how disruptive AI is going to be in banking, 2023 will finally be the year that bank ...
Banking is gradually moving away from the banking halls. It is no longer where a bank operates from that matters, but what it does. United Bank for Africa (UBA) Plc has in the last three years won the ...
Chatbots can be utilised to enhance customer experience. PIUS UTOMI EKPEI/AFP via Getty Images Chatbots are becoming an integral part of service provision around the world. Chatbots are computer ...