A real phone call shows AI trying to act like a human but failing, making it clear that businesses should reconsider replacing people with artificial intelligence. PORTLAND, Ore., March 4, 2026 ...
If you’ve called customer service recently, you already know this story. Somewhere along the line, the business world convinced itself that customer service could be automated, camouflaged and buried ...
Natalie Ruiz is the CEO of AnswerConnect, an award-winning executive, and an event and workshop speaker. To continue reading this content, please enable JavaScript in ...
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