To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...
Here are the core strategies I’ve used as a founder and CEO to build and maintain an award-winning service at scale — an ...
The Pennsylvania Turnpike announced its newest tool, intended to make customer service easier to connect with the turnpike.
A new report also suggests that half of the companies planning drastic cuts and replacing workers with AI will drop their ...
Tesla’s customer service reputation is mixed, with a large proportion of Tesla owners reporting being dissatisfied.
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AI or humans in customer service? Preference depends on situation, large study shows
When we shop online, a chatbot answers our questions. A virtual assistant helps us track a package. And an AI system guides ...
The Starbucks CEO recently passed the one-year mark of his tenure helming the coffee giant and the anniversary of his “Back ...
Sam Altman predicts AI will disrupt the job market, starting with customer service positions, accelerating a historical rate of job turnover.
The J.D. Power 2025 China Customer Service Index (CSI) Study is out, and it shows improvements in customer satisfaction with after-sales service. Domestic Chinese brands have seen the biggest ...
What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in ...
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