If you are like every other leader on the planet, you probably needed to implement some form of business continuity plan during these uncertain times. Regardless of the nature of your organization, ...

The PtEverywhere online client community is designed to help PT practices influence product development & support ...

PHILADELPHIA--(BUSINESS WIRE)--Comcast and Connect Direct, a subsidiary of Communication Service for the Deaf (CSD), today launched customer service support via American Sign Language (ASL) for ...

I was pleased to see GamesIndustry.biz publish Dale Munk's excellent opinion piece "The Biggest Threat to Online Games" on the importance of customer service. I can only agree with Mr. Munk that poor ...

As marketers, our essential responsibility is to articulate our company’s differentiators in ways that will really connect with the customers we seek. Our team recently conducted a survey of over ...

Question: While there is always so much discussion in the business community about customer service, why is it also so important for a public service such as a fire department? Answer: Just because we ...

Other benefits include scaling support without growing head count and reduced cost to serve, according to an Intercom survey.