As customers face hours-long phone waits for customer service, Delta Air Lines has called some former reservations employees back to work on a temporary basis to help handle the load. Delta’s ...

It isn't often that an airline that once imposed additional ticket fees drops the extra charge, but Delta Air Lines has — apparently after listening to scathing criticism from its customers. The fees, ...

A glitch in Delta Air Lines’ reservation system kept customers on Monday evening from booking the tickets they wanted, adding to frustrations with the carrier’s reservations. For weeks, people trying ...

has reached agreements with two vendors to handle select customer reservations functions. The unique partnerships, the first of their kind by a U.S. airline, will reduce distribution costs and improve ...

Delta Air Lines’ latest innovative test program at Ronald Reagan Washington National Airport allows customers to video chat from the airport with a specialist – a first for US-based airlines. Five ...

Delta Air Lines is already bringing artificial intelligence into its operations. At an investor conference Wednesday, Delta executives said that they started experimenting with AI in the past month ...