Like any computer, a Mac is prone to serious problems over the course of its life. A wide variety of things can go horribly, horribly wrong. From a complete failure to start to that terrifying kernel ...

Problem with desktop pictures and the dock There is an apparent bug in Mac OS X 10.3.x's Desktop Pictures mechanism that causes problems with the dock when a Desktop Picture is set to rotate every few ...

Anyone who has ever done desktop support in any capacity, whether it was for an office with hundreds of employees or just for your family, knows that calling to get warranty support can be one of the ...

In this IT tale, a techie lands his first job working at a support center -- and learns to really listen to what a caller is saying Back in the mid-’90s, I worked at a support center for a line of ...