A former Toms River police officer who’s accused of breaking into her ex-boyfriend’s house last year conspired with another ...

Karen Clinton says she was was shocked to be hearing from the police department -- and then even more shocked by what she heard, immediately reporting the call, which was recorded, to city hall. A ...

Ricardo Martinez II spent more than a decade as a 911 dispatcher, handling thousands of emergencies as US 911 centers face a ...

CBS News Chicago often tells stories honoring our police officers and firefighters for saving lives, but rarely do we tell the stories of people who answer the call — the very first call. Debra White ...

The 911 dispatcher accused of hanging up on a caller reporting the mass shooting inside the Tops supermarket in Buffalo, New York, last month has been fired following a disciplinary hearing. The ...

In 1994, Andover Police dispatcher Ben Perry took the 911 call from the grandmother of 1-year-old Shannon Davies, frantic ...

A 911 dispatcher called an Ohio grandmother and told her she was "the dumbest person to call this police department on a repeated basis." Karen Clinton says she is something of a neighborhood watchdog ...

Kim Podsednik receives Intermediate Telecommunicator Certificate from the Texas Commission on Law Enforcement.

“You don’t realize how quickly everything can change,” said Kiesha Archer A Georgia-based 911 dispatcher whose job involves helping people in distress recently found herself on the receiving end of an ...

HENRICO COUNTY, Va. -- The world is getting an up-close-and-personal view into the life of a 911 Public Safety Dispatcher thanks to a viral Facebook post written by a Henrico County Dispatcher.