Utilities operate in high-stakes environments where operational resilience, infrastructure reliability, and workforce efficiency are essential for maintaining uninterrupted service. Cutting-edge field ...

Forbes contributors publish independent expert analyses and insights. Adrian Swinscoe writes about service and the customer’s experience. Sep 23, 2024, 12:15pm EDT Recently, I spoke to Shahar Chen, co ...

In field service management, every minute counts. Faster issue resolution leads to happier clients and allows technicians to move swiftly to the next job. Real-time data, once a "nice-to-have," is now ...