As customer expectations soar, the field service industry finds itself at a critical juncture. With skilled technicians leaving the workforce faster than they are replaced, organizations are grappling ...

Tech-first solutions that enhance productivity in the field can be a powerful step toward beating the labor shortage and establishing a competitive advantage. Too often, the digital platforms ...

Ninety-four percent of customers say service influences repeat buying decisions. Today, 88% of customers say the experience a company provides is as important as its products or services, and 94% say ...

Oracle announced it has acquired Next Technik, a leading provider of field service management solutions for NetSuite customers which is now part of the Oracle NetSuite organization. This acquisition ...

Utilities operate in high-stakes environments where operational resilience, infrastructure reliability, and workforce efficiency are essential for maintaining uninterrupted service. Cutting-edge field ...