In today's digital era, service organizations across various industries are recognizing the importance of service intelligence, an approach that harnesses the power of data, analytics and AI to ...

PASADENA, Calif.--(BUSINESS WIRE)--QLESS, the leader in customer engagement and queue management software, is excited to announce the launch of Service Intelligence, a powerful addition to its ...

Dr. Chris Hillman, Global AI Lead at Teradata, joins eSpeaks to explore why open data ecosystems are becoming essential for enterprise AI success. In this episode, he breaks down how openness — in ...

In the past, robotics was often perceived as a distant and futuristic concept, primarily confined to science fiction and speculative narratives. They were imagined as humanoid machines, often with ...

Charlie Allen Award for Distinguished Intelligence Service Winners 2025 Charlie Allen Award for Distinguished Intelligence Service Mr. Gilman Louie, Co-Founder & Partner, Alsop Louie Partners 2024 ...

Emotional intelligence, or EQ, as it is often referred to, is your most critical element (yet likely your most overlooked) when delivering truly competitive customer service in your industry. I cannot ...