The Test Drive feature lets you see aspects of the Microsoft Dynamics CRM as part of a guided tour. The Test Drive for Microsoft Dynamics CRM is role-based, so you see different screens and tip boxes ...

Microsoft made available on April 7 a new, vertical-specific version of its Dynamics CRM product, known as Microsoft Dynamics CRM for nonprofits and nongovernmental organizations (NGOs). Features ...

Customer relationship management involves collecting relevant data about a business’s customer interactions in one place to help managers understand their clients and improve customer satisfaction.

Microsoft announced this week it is nearing release of a new version of its customer relationship management (CRM) software -- Microsoft Dynamics CRM for the 2007 Microsoft Office system and Windows ...

Many of Microsoft's recent acquisitions have been of companies and/or technologies meant to bolster its Dynamics CRM product family. On September 28, Microsoft made another acquisition in this vein.

NEW YORK — Seven weeks after shipping, Microsoft’s closely watched Microsoft CRM (customer relationship management) software has attracted 300 customer orders and is being offered by more than 1,000 ...