Microsoft is expanding the capabilities of Teams Phone with a new extensibility preview that allows organizations to build and integrate custom call workflows using Azure Communication Services (ACS).

Anywhere365, a provider of cloud-based contact center and dialogue management solutions, has today announced that through its long-term relationship with Microsoft, it will be introducing Microsoft’s ...

Microsoft says it will add a new Teams call handler beginning in January 2026 to reduce launch times and boost call performance for the Windows desktop client. A new process, ms-teams_modulehost.exe, ...