Microsoft announced the availability of Customer Care Framework (CCF) 2008 today, replacing the 2005 Framework edition. The latest version adds a hosted application toolkit that should make the ...

January is traditionally a time when Microsoft Gold partners re-enroll in the software giant's partner program. But what is normally an uneventful process is taking on new significance this year as ...

When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...