When choosing customer relationship management (CRM) systems, it is important to look at the specific features and tools required to enhance interactions with your customer base. Many standard CRM ...

India-based vTiger on Wednesday released vTiger 3.2, the first commercial version of its open source customer relationship management application. The product is targeted at SMEs and includes various ...

When Nikon decided to merge and consolidate customer data from more than 25 disparate sources into one system, officials didn’t want the burden of maintaining it in-house, yet whatever they went with ...

Business users get customisation help in the next version of the open source firm's customer relationship management software The next version of SugarCRM's open source CRM application, due for ...

While it may be arguable that CRM systems were never meant for document management, it cannot be argued that a good deal of customer interaction is document-based. And this probably the reason that ...

Open-source software start-up SugarCRM plans to introduce support services for its free contact management product on Thursday, part of a big push to lure customers away from high-priced, proprietary ...

Having control over your CRM system is vital, and that control can be tenuous when relying on vendors for updates, customizations, and consulting. That’s where open-source solutions come in—and thanks ...