Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There are two reasons your customer service is unforgettable ...
Good customer service can drive billions in new revenue across industries. That’s according to a recently released report from Forrester titled Money on the Table: Proof that Customer Service Drives ...
An omnichannel contact center enables businesses to engage with customers across multiple platforms—voice, chat, SMS, email, and social media—painlessly and consistently. Rather than juggling ...
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