There’s a moment in every transformation leader’s career when a simple question becomes a breakthrough: “Why does this process even exist this way?” I’ve asked this question countless times across ...

Business process pros live an exciting life-operating at the intersection of business and technology, while bringing process methodologies, business knowledge and technology insights into business ...

The key driver for the growth in the mortgage industry is customer satisfaction fueled by faster service and competitive time to market. The challenges with mortgage industry are heavy documentation, ...

Spurred by the recession, CIOs have sharpened their focus on processes, as companies strive for greater efficiency, better operations, a more compelling customer experience, and transformed business ...

There's a lot of pressure in marketing organizations around the topic of digital transformation. Organizations must evolve to take advantage of emerging marketing technologies (martech) in order to ...

After 20+ years of bringing about successful transformation efforts in hospital operating rooms, there are a number of hard-learned tips that can improve your chances of success and permanence Want ...

Understanding what you will change is most important to achieve a long-lasting and successful robotic process automation transformation. There are three pillars that will be most impacted by the ...

IDG’s 2021 State of the CIO survey was conducted in the wake of 2020’s unprecedented business disruptions around the globe. The survey found that – among other impacts – the pandemic cemented the ...

The agencies that may feel they don't have the time to fully implement digital transformation are the very ones that stand the most to gain. Federal digital transformation initiatives have been going ...

If you have not yet heard the term "business architect", you soon will, write John Rymer and Alexander Peters of Forrester Research. Whether business architects report into the business or IT, this ...