When you lock your Social Security number, a company looking to verify your SSN won't be able to verify your identity, ...

In today's digital age, safeguarding your identity is crucial. If your Social Security Number (SSN) is compromised, you might be eligible for a new one.

The Social Security Administration (SSA) recently reassigned a small share of its field office employees in an effort to bring down lengthy wait times for the agency's national 800 phone number.

Trying to get through to Social Security on its 800 number? Be very, very patient. Wait times have been averaging roughly 35 minutes. In September, the latest data available, the average time on hold ...

As Social Security Commissioner Frank Bisignano tells it, callers only had to wait an average of 8 minutes to speak to an agent on the phone in July. “We had a bold goal of single-digit wait time on ...

The Social Security Administration is surging staff to its customer service phone operations in the latest effort to address a massive influx of calls that has overwhelmed its struggling 1-800 number.

Bisignano spoke about the agency's "enhanced workflows" even as the SSA faces staff reductions under the Trump administration ...

The changes are the latest sign of the agency’s struggle with website crashes, overloaded servers and long lines at field offices amid Trump cutbacks. Social Security has stopped publicly reporting ...