Southwest Airlines said tweaks to its boarding process and new overhead bins should make trips smoother for passengers.

Southwest Airlines said it would refine its boarding and baggage policies after some early complaints from customers in the wake of sweeping changes in January.

There are a few changes coming to Southwest Airlines. The company is revamping its boarding process to improve traffic flow.

Last month, Southwest Airlines officially ditched its longstanding open-seating policy as it embraced an assigned seating ...

Like any new process, we’ll continue looking for ways we can improve to make it even more positive for our Customers.” ...

Flying Southwest Airlines changes forever as of Tuesday, January 27. Marketing it as seatisfacton for all, passengers flying Southwest will no longer be able to pick whichever seat they like during ...

The famous numbered metal stanchions that for decades defined Southwest Airlines’ unique boarding process are coming down as the Dallas-based carrier laid out the final plans for a new boarding ...

Customers have taken to social media platforms for days to complain about things like lack of overhead bin space and not ...

Southwest Airlines was once notorious for its customer-friendly policies, offering each passenger two checked bags free of charge, some of the most cost-effective fares of any airline, and a ...

The board-by-group method isn't the most efficient way for passengers to get on a plane, but it does earn the airlines some extra cash.