Southwest Airlines got so much flack over its new assigned seating policy that a company executive put out a statement on the ...

Southwest Airlines said it would refine its boarding and baggage policies after some early complaints from customers in the wake of sweeping changes in January.

Southwest Airlines said tweaks to its boarding process and new overhead bins should make trips smoother for passengers.

The announcement comes after complaints from some of Southwest’s longtime travelers.

A traveler recounts an airport confrontation that left a passenger in tears and raised questions about airline boarding rules.

One passenger is in custody after a Southwest flight was diverted to Atlanta over a “possible security matter.” According to a Southwest spesperson, Southwest Airs Flight 2094 […] ...

Southwest Airlines has made a lot of controversial changes lately: Assigned seating. New fare structures. Layoffs that once ...

Southwest Airlines passengers made their final boarding-time scrambles for seats on Monday as the carrier prepared to end the open-seating system that distinguished it from other airlines for more ...

CBS and Southwest have more in common than you think - two legacy businesses trying to shape shift against a customer base that likes the product it had.

He has a background in airports and travel consulting for global companies in New Zealand, Europe, and North America. An Avid ...