NEW YORK CITY (WABC) -- Scammers are seizing on Spectrum's ongoing battle with New York State to take full advantage of customer confusion. Last Friday, Governor Cuomo announced the internet, cable, ...

Customer-First Commitment Promises Bill Credits if Service is Disrupted and Guaranteed Pricing for Up to Three Years with No Annual Contracts Unveils New Spectrum Brand Platform 'Life Unlimited' ...

An improved customer experience, product and service enhancements, and faster and more reliable service with added value have driven meaningful improvements in customer satisfaction scores as measured ...

In a strangely threatening letter, cable giant Spectrum warns a former customer he'll be reported as a deadbeat unless he renews his subscription. (SOPA Images / LightRocket via Getty) Steve Schklair ...

We investigate consumer scams every day, but this one was really unsettling. Folks in our area are getting automated calls from someone who claims to be from Spectrum, offering half off your monthly ...

New technology is helping Spectrum prevent problems before they arise. Spectrum is using telemetry to find potential problems with your cable or internet, before a homeowner even notices. This allows ...

Arlene Howard’s phone bill said she made a bunch of calls to Cuba, which she didn’t. Her service provider, Charter Communications, acknowledged that her office line must have been hacked. But it still ...

Spectrum customers saw ESPN and other Disney-owned channels go dark Thursday after the two corporations failed to reach a new carriage agreement. The blackout hits sports fans at the start of the ...

We're learning about the encryption program underway to customers in our area. Spectrum says customers want more digital, more interaction and better quality with their cable services. The company ...