The past year has accelerated the use of virtual care services beyond anyone’s expectations. In fact, a McKinsey & Company study shows that adoption increased from 11% of consumers in 2019 to 46% by ...

In 2008, 41.4 million corporate employees globally will spend at least one day a week teleworking, but there is still resistance to this trend from those preferring face-to-face interaction, according ...

After scrambling to launch bots in the early pandemic, banks including Fifth Third and KeyBank are taking the time to thoughtfully design intelligent digital assistants with better navigation and ...