Acxiom, the global leader in customer intelligence and marketing enablement, today announced it has won this year's 'Best Customer Intelligence Platfo ...

NinjaOne®, a leading IT platform for endpoint management, security, and visibility, today announced it won the SC Award for Best Customer Service. The ...

SAN FRANCISCO, July 13, 2023 – Today, Gladly, the only customer service software company built around people, not tickets, announced Gladly Sidekick. The new AI and automation platform enables brands ...

Zendesk unveils slate of new AI customer service tools, including smarter agents, a proactive copilot, workforce scheduling and more.

America’s Best Customer Service 2025 highlights companies that excel in delivering the best customer experience using a variety of measures, including public data and a large-scale confidential ...

January 13, 2025 School District of Philadelphia launches AI-powered platform for users to share feedback, ask questions Let's Talk was first piloted in the city in 2023, and it is now available ...

The revolutionary Kraken platform will unlock best-in-class customer service and increase operational efficiency for 6.5 million residential, commercial and industrial energy customers across ...