The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Fast Company Executive ...

Business-to-business (B2B) customers today want the same speed, simplicity and convenience they’ve grown to love from their experiences with business-to-consumer (B2C) companies. Sounds simple, but it ...

Customer experience is a way to set your organization apart. And it all starts with your culture. Expectations for customer experience are higher than ever. From Amazon anticipating when you’ll run ...

Providing exceptional customer experiences can really set you apart from your competition. Today's consumer expects a personalized experience from the companies they choose to engage with. In fact, ...

It’s often said that accounting is the language of business—and that language is typically numbers and data. But for some firms, serving their customers goes beyond crunching numbers. They want to win ...

Not that I achieve it 100 percent of the time–a tall order for any business owner–but one of my core business goals has always been to provide a great customer experience. The kind of experience that ...

Customer experience is no longer just a part of your business—it is your business. In a world where expectations are higher than ever, overlooking the importance of delivering excellent service can be ...

Building a positive employee experience within your organization can improve customer satisfaction and business results. No company can succeed without engaged, productive employees, and organizations ...

In today’s competitive printing industry, customer retention usually comes down to a great customer experience. High quality printing is simply the standard now, not a differentiator, and competing on ...

This is Part 1 of The Holiday Readiness Series, which will feature tactical tips and takeaways from experts that retailers can still apply to rev up their sales results. Looking for even more data and ...

Business leaders know that customer experience and employee experience are intertwined. If an employee is happy in their position, they’re more likley to provide better service. But while 97% of CEOs ...