DAD-OF-TWO Jake Gordon has spent five years battling an energy giant over his dumb smart meter that has never worked. He’s ...

THOUSANDS of households with broken smart meters will receive automatic compensation in days. New rules from the energy regulator Ofgem will see customers compensated £40 if their provider fails ...

New smart meter standards and more compensation for customers facing long wait times for installations or repairs will take ...

It took over a week, but Sue Sanders finally got Xcel Energy to send a contractor to repair a part broken by a contractor attempting to replace a smart meter. Sanders was initially informed by an Xcel ...

(TNS) — Florida Power & Light Co.'s smart meters can now detect whether a customer-owned meter enclosure is about to need repairs or replacement, and customers will be notified when there is a problem ...

Under new rules customers will receive £40 if they wait more than six weeks for an installation if an appointment fails due to a supplier fault, or if a reported smart meter problem is not met with a ...

The changes are coming into effect from February and will mean customers have better access to lower cost services - as well ...

From February, waiting for more than six weeks for a smart energy meter to be fitted could put customers in line for a payout ...

Customers will also be compensated if they have been forced to wait more than six weeks for a smart meter installation ...

FirstEnergy has launched the Ohio Smart Meter program and it will start the meter conversion the week of June 23 in Mentor. Residents who receive a new smart meter should have received a mailed ...