Zendesk once pushed its AI vision, but now customers are leading the charge. Its CTO, Jason Maynard, explains how this reversal is creating roles like the ‘bot manager’ and shaping the future of ...

Zendesk and HubSpot enhance collaboration between marketing experts, sales professionals, service reps and other team members to turn leads into loyal customers. But how do you know which of these ...

Zendesk unveils slate of new AI customer service tools, including smarter agents, a proactive copilot, workforce scheduling and more.

Zendesk is an artificial intelligence (AI)-powered customer relationship management program. It helps provide quality customer service to your customers in a timely fashion, aiding your service ...

A new report by security researchers has revealed how Zendesk’s platform can be exploited to facilitate phishing attacks and investment scams, such as romance baiting schemes. The findings emphasize ...

Zendesk is acquiring Berlin-based startup Ultimate.ai, giving the customer service company access to AI agent technology.

Klaus — an Estonian-born startup which emerged in 2019 to aid customer services agents — has been acquired by global customer services platform Zendesk for an undisclosed amount. Last year ...