Genpact CMO Caitlin Blewett reveals how she managed a bold rebrand stemming from her company's focus on agentic solutions.

Macro events combined with the rise of generative and agentic AI threaten to disrupt content management. Here’s how ...

When customer experience runs on a single metric, the business flies blind. Here’s how top performers see the whole picture.

Turning data into dashboards isn’t enough. The real ROI comes when insights drive action—changing how teams work, serve ...

According to company officials, the platform now powers AI Agents that handle a portion of nearly 5 billion issues resolved ...

In a world of infinite choice, where individuals have unfettered access to countless brands, experience has become the key ...

Deal is among the biggest in the CX software space; Qualtrics confirms and calls it a win for AI-powered experience ...

As privacy laws tighten and AI matures, CMOs are rebuilding personalization around transparency, governance and value ...

Nearly three years after ChatGPT’s debut, generative AI is finally settling into a core set of use cases. People today use ...

Qlik announced the rapid adoption of Qlik Predict, a no-code predictive analytics platform designed for business users. The ...

The takeaway for CMOs and other C-suite leaders is clear: customer experience is not a support function, but a strategic ...

The One-Dial Illusion: Why CX Leaders Keep Crashing on ROI ...