Customer feedback arrives through dozens of channels: support tickets, chat transcripts, survey responses, social media ...

Virgin Australia has appointed Andrew Cleary to the role of chief customer officer and CEO Velocity, bringing all customer ...

The Passenger Experience Conference 20206 agenda has been announced, featuring a record-breaking lineup of airlines and ...

Analysts at UBS are expecting artificial intelligence to become a meaningful tailwind for aviation, arguing airlines are ...

Discover the best customer identity and access management solutions in 2026. Compare top CIAM platforms for authentication, ...

In his new role, Gilman will oversee daily service operations at the main headquarters Ford Service Department, working ...

(GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading AI knowledge platform for customer experience, today ...

Comviva, the global leader in customer experience and data monetization solutions, today announced the launch of its next-generation Digital Distribution Management System for channel partners, ...

Senior CX leaders from Visa, Walmart, Southwest Airlines, and other powerhouse brands will headline the 2026 Customer Response Summit at The Ritz--Carlton, Amelia Island. This year's program promises ...

B2B renewals are won or lost 180 days before the contract expires. Dow serves as the gold standard for linking experience to commercial growth.

We are excited to show how AI-powered contact center technology can help businesses improve customer experience, ...

Luotea has appointed Hanna Inget (M.Sc. Econ.) as the company’s Chief Commercial Officer and a member of the Executive Management Team. She will take up her position on 1 March 2026. In her role, ...