SME leaders struggling with disconnected customer service systems can now test an AI-powered solution. Vodafone Business is ...

Digital channels recorded remarkable engagement throughout the year, with total interactions via email, chat, social media channels, and WhatsApp nearing 1.2mln ...

Discover how MoHRE's Tawasul system handled 60 million interactions in 2025, boosting efficiency and customer satisfaction through AI.

Most teams shopping for AI call centre software start in the same place. Feature lists. Dashboards. Model names. Promises of ...

As customer channels have evolved, so have career pathways. Now more than ever contact centres can provide a stepping stone onto the career ladder, with transferrable skills for the long term.

Clearanswer says it is making a long term investment in Teesside ...

Kiwis are spending less time on hold to customer service call centres. Research from AI platform ServiceNow estimates New Zealanders spent 22 million hours waiting on hold last year – two million less ...

The Integrated Transport Centre (ITC), an affiliate of the Department of Municipalities and Transport, has announced the working hours of its Customer Happiness Centres, Truck and Bus Parking Yard, ...

A new 311 phone line for City of Airdrie services and non-emergency issues is scheduled to launch later this month, according to a report going before the Community Safety and Social Services Standing ...

Partnership unlocks real-time customer context for smarter routing, richer agent insights, and personalised engagements across voice and digital channelsLondon & Paris, Feb. 27, 2026 (GLOBE NEWSWIRE) ...

Business Wire India NIIT StackRoute, a leading digital capability-building venture of NIIT Limited, today announced the ...