The Pennsylvania Turnpike announced its newest tool, intended to make customer service easier to connect with the turnpike.

The gardening specialist is working with NTT Data Business Solutions to take the strain out of manual data entry.

One person says they spoke to 11 people from airline over four days seeking resolution; another says his daughter had a ...

Every business is in the hospitality business—because customers don't just remember what you did, they remember how you made them feel.

Marketing, Kotak Mahindra Bank, says each customer insight is a key opportunity for banks to innovate and stay competitive in ...

An airline at Logan Airport will lay off 61 customer service employees in November, citing the end of an agreement with Air ...

Skoda has been ordered to refund Rs 16.73 lakh to the customer over a faulty car and poor service, sparking legal action.

For decades, the contact centre has been defined by two distinct technology layers, each with its own purpose and pedigree, says Luyolo Dungelo, Business Services Manager at Connect.Issued by ...

"Miles" offers fast, accurate answers to the most frequently asked customer service questions from visitors to the website, ...

Drivers traveling the Pennsylvania Turnpike have a new way to get their questions answered without waiting on hold. The ...

Forrester research reinforces this: Its 2025 Customer Experience Index found that North American consumers’ perception of customer experience quality has declined for a fourth consecutive year, ...

This weekend, the last three Bartell Drugs stores — in Kirkland, Mill Creek and Gig Harbor — closed to the public, the final ...