The Pennsylvania Turnpike announced its newest tool, intended to make customer service easier to connect with the turnpike.

Here are the core strategies I’ve used as a founder and CEO to build and maintain an award-winning service at scale — an ...

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...

The Customer Service Department in Flint City Hall will be closed to the public on Friday, Sept. 26, according to an ...

The gardening specialist is working with NTT Data Business Solutions to take the strain out of manual data entry.

"They scoffed, stood up, and threw out the tea, still almost completely full, into our trash. As they stormed out the door, ...

Every business is in the hospitality business—because customers don't just remember what you did, they remember how you made them feel.

Marketing, Kotak Mahindra Bank, says each customer insight is a key opportunity for banks to innovate and stay competitive in ...

Skoda has been ordered to refund Rs 16.73 lakh to the customer over a faulty car and poor service, sparking legal action.

For decades, the contact centre has been defined by two distinct technology layers, each with its own purpose and pedigree, says Luyolo Dungelo, Business Services Manager at Connect.Issued by ...

When we shop online, a chatbot answers our questions. A virtual assistant helps us track a package. And an AI system guides ...

She then asked: "One dollar?" The customer explained that he tried to laugh it off, thinking she was joking. But she wasn't.