What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in ...

Customer pain points occur when a shopper’s needs or goals are disrupted by issues such as long queues, unavailable products ...

Cloud telephony provider LoopUp and contact center specialist Luware have partnered to integrate global telephony with Luware's Microsoft Teams-native contact center platform.

The customer had come with back-up in the form of a woman whose face was now turning a disconcerting shade of puce. She ...

Hundreds face long queues as disruption continues for second day across Europe - Flights at Heathrow face major delays after ...

A Post Office branch has hit back at a 'nasty' customer - who left a one-star review. The customer left the Google review after attempting to send an 'item' at Leek Post Office.

Deliver consistent omnichannel CX by unifying customer profiles, orchestration and knowledge, and using call center QA to ...

Starbucks makes it easy to customize coffee to your preference, but it turns out that baristas aren't always keen on these ...

Hundreds of flights from Heathrow were delayed on Saturday by a cyber-attack on a service provider for several major European ...

Birmingham Airport (BHX) launches a new tech-driven programme of developments designed to transform the passenger experience.

Retail fixture leader Imageworks Display© has unveiled a revamped website with a host of new and expanded features.