Fieldcode, the field service management (FSM) software provider known for its Zero-Touch automation, and Parloa, a software company specializing in agentic AI for enterprise customer service, have ...

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in ...

Nigeria is a country full of potential —vibrant, youthful, and blessed with abundant human and natural resources. However, one of the most glaring and painful contradictions in the Nigerian experience ...

Customer pain points occur when a shopper’s needs or goals are disrupted by issues such as long queues, unavailable products ...

A new home care provider has launched in Peterborough with a mission to put time, compassion and professionalism back at the heart of home care. Did you know with an ad-lite subscription to ...

The Social Security Administration’s acting inspector general has opened a review of the agency’s call center wait times and its ability to deliver services to Americans. The investigation was ...

Applications have opened for certain Air Force reservists to join the Space Force under its new one-of-a-kind, part-time service model, but advocates for a Space National Guard have pointed out the ...

Former Vice President Kamala Harris will receive protection from the California Highway Patrol after President Trump revoked her Secret Service protection, law enforcement sources said Friday.

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The IRS has a strategy to provide a better level of customer service to taxpayers over the next three years and beyond. But the IRS appears no closer to implementing the strategy, which was submitted ...

Héctor Neris made his major-league debut Aug. 5, 2014, against a team that would later embrace him as one of its own. In the 15th inning of a game against the Houston Astros, the Philadelphia Phillies ...

One of several intriguing players the Twins acquired in their trade deadline fire sale was outfielder James Outman, who came over from the Dodgers in exchange for reliever Brock Stewart. Outman is ...