As Social Security Commissioner Frank Bisignano tells it, callers only had to wait an average of 8 minutes to speak to an agent on the phone in July. “We had a bold goal of single-digit wait time on ...

The Social Security Administration (SSA) recently reassigned a small share of its field office employees in an effort to bring down lengthy wait times for the agency's national 800 phone number.

The Social Security Administration is surging staff to its customer service phone operations in the latest effort to address a massive influx of calls that has overwhelmed its struggling 1-800 number.

As the Trump administration cuts staff and field offices at the Social Security Administration, seniors dialing the 800 toll-free number have spent an increasing amount of time on hold. The average ...

Bisignano spoke about the agency's "enhanced workflows" even as the SSA faces staff reductions under the Trump administration ...

If you need to call Social Security, expect a long wait to get someone on the line. While the agency says it’s using technology to reduce call times, news reports say phone waits have exploded. An ...

DOGE cut Social Security staff amid backlog of callers. Wait times have soared to as much as two hours. Local Treasure Coast offices have significantly lower wait times. Here are the local Social ...