SSA’s new AI phone bot has been driving callers in circles. But before you go pulling your hair out here are some tips that may help you get to a human rep.

And while experts from both sides of the aisle agree that the SSA’s technology could use improvement ... s team also used AI to analyze why people would call the 800-number.

Joe Edwards is a Live News Reporter based in Newsweek's London Bureau. He covers topics related to weather, climate, and extreme weather events. Joe joined Newsweek in April 2024 after graduating ...

“This agency is absolutely built for that sort of performance management routine,” said Dustin Brown, SSA’s chief operating officer and acting chief of staff. “We’re already seeing pretty impressive ...

"The Social Security restructuring aligns with the American people's call for efficiency in government ... waiting on hold," the agency said. "More improvements are on the way." ...

Improvements in the technology behind voice-based AI bots are making them more prolific and humanlike in phone calls.