AI-driven triage, routing, and service updates help businesses resolve issues faster, improve consistency, and deliver a more proactive support experience.DENVER, Feb. 05, 2026 (GLOBE NEWSWIRE) -- ...

With OpenAI's latest updates to its Responses API — the application programming interface that allows developers on OpenAI's ...

Exploitation of CVE-2025-40551, an RCE flaw affecting SolarWinds Web Help Desk, appears to be spreading, and defenders are on high alert.

Imprivata Enterprise Access Management (EAM) now offers context-aware passwordless authentication, identity verification, and AI-powered risk signaling and behavioral analytics, expanding the ...

With the new funding, the company plans to expand its voice AI platform for dental practices, supporting clinics in reducing ...

With NotebookLM on my E Ink tablet, it’s a breeze to import the PDFs I already have as sources, letting me have a running conversation as I’m getting through the material. I’ve used it on multiple ...

Facing budget cuts? Learn how Fort Myers, Fla., and the South Carolina Dept. of Commerce used a no-code ITSM tool with AI and automation to improve service delivery without adding head count.

For insurance leaders, the question has moved on from "Will AI handle calls?" to now figuring out how to deploy it without breaking trust.

The anchor explained the condition and treatment in a social media post.

Your old machine ain't cutting it? Here's what we recommend.

Ticketing software for help desks is a critical component for companies seeking to deliver superior customer support. Such software enables businesses to manage and coordinate customer requests ...

Aurora’s ARISE platform integrated with eSpa247 delivers seamless, secure payments built specifically for salon and spa ...