Prime Bridge Solutions, a rising provider of customer support and call center services, announced the global launch of its customer experience platform designed to transform how businesses deliver ...

The India Business Process Outsourcing (BPO) services market is witnessing robust growth, driven by rapid adoption of digital ...

The global healthcare BPO services market is projected to grow at a CAGR of 9% over the next five years. Key factors driving ...

They'll no longer treat customer experience, employee experience, and partner experience as separate disciplines.

US Companies Nearshore Sales, Customer Success, And Support Teams To Latin America. EINPresswire/ -- Nearshore Business Solutions now places sales managers, customer success managers, and customer ...

Gartner says using AI to fix customer gripes could cost more than using humans by 2030 ai-pocalypse AI will not replace the people in the call center, but it will rejigger the software stack to make ...

Nearly 90,000 tech support tickets handled; 52,697 vendor invoices processed; 4,559 PCs freshly configured; and four pay ...

The Philippine workforce is undergoing a profound transformation driven not merely by technological advancement but by the seamless integration of digital ...

IT stocks fell sharply, with the Nifty IT index dropping 4.6% due to global tech sell-offs and AI concerns, erasing over ₹1.3 ...

AI rollouts must be driven by operational departments with IT support, not the reverse – and if people compensate for AI, then it’s not working right.

It was up close and personal to meet Convy and Convo for the first time. Convy is the 63-kilo robot humanoid while Convo, half its weight, is actually a robot dog. Both operated by artificial ...

An insolvent, broken utility left downtown buildings in Youngstown freezing in recent weeks. Gov. Mike DeWine has attributed ...