The company has found that, for most customers, agents powered by GPT-5 can solve more than 50% of tickets — and in some cases, even 80 to 90% of them. Further, OpenAI’s latest iteration is faster, ...
The report shows the benefits AI already has on employee services: 95% of IT leaders say they've seen measurable improvements ...
Zendesk Sell delivers a well-rounded CRM experience with a focus on usability and integration with Zendesk's renowned support tools. While it may not offer the depth of features found in some ...
CLogic, the leading AI-powered contact center platform purpose-built for ServiceNow®, today announced the latest adoption of ...
With the launch of Notion Agent and customizable agents, the productivity platform is betting that AI can handle the busywork ...
Customer expectations are rising fast. They expect real-time answers on the channels they already use every day. In South ...
Customer pain points occur when a shopper’s needs or goals are disrupted by issues such as long queues, unavailable products ...
With the launch of Notion Agent and customizable 'Custom Agents,' the productivity platform is betting that AI can handle the ...
Roughly 595,000 businesses close in the United States each year, in part because of how much competition they are up against. Companies in the same niche fight for the same customers while trying to ...
A few years ago, I was working with a startup that was scaling quickly but struggling to keep up with operations.
AI is no longer experimental in retail as nearly half of retailers use it weekly to drive personalization, loyalty and growth ...
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