The North Carolina DMV has seen a deterioration in customer and employee experience, with increased wait times, workload, and ...

Sweeping reports released Monday by State Auditor Dave Boliek offer the clearest and disturbing view yet of how the agency ...

Aubrey Wheeler is just one of 120 people a day who are moving to the Charlotte area and getting introduced to the state’s DMV ...

North Carolina's Division of Motor Vehicles is the subject of two new audits looking to address long wait times for customers ...

Problems at North Carolina's beleaguered Division of Motor Vehicles could get worse if the state does not reform its ...

Employees, per state audit staff, say they experience burnout, security risks, and inadequate training. The agency is also ...

Every time I came, it’s in and out." says Margaret Allen, DMV Customer.My experience overall it wasn’t terrible.” said Thomas Volpi, DMV Customer.They’re booke ...

North Carolina State Auditor Dave Boliek said creativity and innovation are needed to improve the customer experience at the NCDMV. The good news? “It can happen quick,” he said.

NC State men's basketball assistant coach Brandon Chambers chronicled his long day at the DMV on social media, just one day ...

State leaders agree that a fix is needed to address the continued backlogs at North Carolina DMVs, but disagree on the ...

A Mobile ID is the digital equivalent of a physical driver’s license. It's already in use in more than a dozen states. The ...

Brandon Chambers just moved to North Carolina to join Wolfpack staff. Seeking to update his driver’s license, he encountered DMV issues.