RANT to companies that force customers who dare to call their “Contact Us” phone line to be subjected to an endless loop with ...

Calling a company and reaching a human operator-receptionist these days is about as rare as hitting the Mega-Million. The strange thing is, the companies that are the most likely to let an automated ...

Your iPhone now has a much more effective way of screening out calls that aren't important, and most users love it.

Body Worn Camera recordings shows a brief car chase before officers find the car overturned in a tree line with a body next to it.

Making manual phone call reminders to patients prior to their appointment was more effective in reducing nonattendance than sending automated reminders, according to a study published in the Journal ...

Instead of you trying to decide whether to answer, this assistant will pick up the call itself. Using voice-to-voice and agentic AI skills, the receptionist will then ask questions to determine if the ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In an era dominated by chatbots, automated sequences and AI-generated copy, an unlikely ...

The Virgin Islands Water and Power Authority is rolling out a new automated phone notification system to keep customers informed about their utility accounts. Starting Thursday, Sept. 25, customers ...

Elizabeth Cox was a bit dismayed when she received the first automated call Friday about the electricity being disconnected all day Tuesday for planned upgrades in her Palmer Township neighborhood.

A critical 911 system failure left dispatch centers across Central California flying blind for hours Monday night, unable to see the location data and phone numbers of those calling for help. “911 ...