The FBI has closed a politically charged voter fraud inquiry sought by Nevada's top federal prosecutor, after finding only 38 non-citizens may have voted in the 2020 presidential election, sources ...

Exhibition: The exhibition “Watts per Lumen” is currently on display at The Dorsky Museum of Art on the SUNY New Paltz campus ...

Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate fragmented customer support systems.

Trump and Leavitt falsely claimed that Carter was against the use of mail-in and absentee ballots because they can lead to fraud, a mischaracterization of the report’s conclusions. Here’s a closer ...

AI agents proliferate, but oversight tools remain designed for human-only workforces. Talkdesk on March 10 announced the CXA Operations Center and enhanced Interaction and Quality Analytics to help ...

Modern customer experience (CX) has moved far beyond the traditional definition of service. For high-growth enterprises, the ...

Georgia Tech fired coach Damon Stoudamire on Sunday, one day after the Yellow Jackets' season ended with a 12-game losing ...

“Consumers in the U.S. regularly experience frustration and inconsistent outcomes when they connect with a customer service ...

Last year, Oakland’s city auditor warned that Oakland is seriously understaffing its 911 dispatch center. The report echoed multiple other audits and investigations going back nearly a decade, showing ...

Considering dueling motions by both sides, U.S. District Judge Mark R. Hornak found that both plaintiffs presented strong ...

Instead, the situation is best understood in terms of dealignment: Several groups that were once considered a lock for Democrats have demonstrated a new willingness to cross party lines, but that ...

Former Los Angeles Lakers champion Dwight Howard made it clear that he was available to interested NBA teams on Thursday.