About 100 jobs are to be created by call centre firm Clearanswer as it doubles the size of its Middlesbrough town centre base. The Hull-based firm opened up offices at Albert North last year, creating ...

Krisp now improves comprehension on both sides of the call, reducing repetition and cognitive load, while accelerating resolution.

Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate fragmented customer support systems.

Zendesk is acquiring Forethought, a company that builds software to automate customer service interactions, the companies ...

Contact centres, sometimes called ‘call centres’, have evolved significantly since the early days of people answering phones. Today, contact centres give customers the power to interact wherever and ...

Discover how MoHRE's Tawasul system handled 60 million interactions in 2025, boosting efficiency and customer satisfaction through AI.

Digital channels recorded remarkable engagement throughout the year, with total interactions via email, chat, social media channels, and WhatsApp nearing 1.2mln ...

SME leaders struggling with disconnected customer service systems can now test an AI-powered solution. Vodafone Business is ...

Kiwis are spending less time on hold to customer service call centres. Research from AI platform ServiceNow estimates New Zealanders spent 22 million hours waiting on hold last year – two million less ...

The Federal Communications Commission is weighing new rules aimed at bringing call center jobs back to the U.S. and improving customer service. FCC Chairman Brend ...

Founded in 1999 in San Francisco, Salesforce targets mid-market to large enterprises seeking unified CRM and data platforms. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, ...