The best AI customer service chatbots for businesses

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...
Sentinel & Enterprise

Train service plan in works for Boston-Albany corridor

With $3.5 million that the Massachusetts Department of Transportation secured through the Federal Railroad Administration, state officials say Massachusetts will now be able to take “an essential step ...
6abc News

SEPTA fare hike begins Sept. 14 as service restoration plan moves forward

PHILADELPHIA (WPVI) -- SEPTA officials on Friday released a timeline for when riders will begin paying higher fares, as the transit agency works to restore services following a court order. The 21.5% ...
BBC

Hazard house plan for fire service training

Plans for an "all hazards village" to help train firefighters to respond to different types of emergencies have been submitted. Tyne and Wear Fire and Rescue Service (TWFRS) wants to build two ...
CNN

Social Security watchdog opens investigation into telephone wait times and customer service

The Social Security Administration’s acting inspector general has opened a review of the agency’s call center wait times and its ability to deliver services to Americans. The investigation was ...
CIO

Smarsh turns to Salesforce AI agent for customer service

Fintech Smarsh announced today it has deployed Salesforce’s Agentforce platform to power AI agents for customer support. Smarsh is no stranger to agentic AI. The company specializes in providing ...
Business Wire

Changan’s “Vast Ocean Plan” Accelerates – A New Era in Global Service Leadership

BANGKOK--(BUSINESS WIRE)--On August 27-28, 2025, ChangAn Automobile successfully hosted its 1 st Global Service Skills Competition in Bangkok, Thailand. The event brought together 45 contestants from ...
Morningstar

Has Vanguard Fixed Its Customer Service Problems?

Has Vanguard Fixed Its Customer Service Problems? Dan Lefkovitz: The question that’s probably top of mind for a lot of our listeners: Where do things stand with regard to the customer service ...
KCBD

U.S. Fish and Wildlife Service withdraws plan to expand Muleshoe Wildlife Refuge

LUBBOCK, Texas (KCBD) - A federal land expansion proposal for the Muleshoe National Wildlife Refuge has been canceled. The U.S. Fish and Wildlife Service announced Wednesday it is officially ...
The New York Times

E.P.A. Is Said to Draft a Plan to End Its Ability to Fight Climate Change

According to two people familiar with the draft, it would eliminate the bedrock scientific finding that greenhouse-gas emissions threaten human life by dangerously warming the planet. By Lisa Friedman ...
Business Insider

Senators demand answers about Delta's new AI-driven pricing plan

Delta is planning to use AI to set prices individually tailored to each customer. Sen. Ruben Gallego and two colleagues sent a letter to Delta seeking answers. They said that the plan raises privacy ...