What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in ...

Customer pain points occur when a shopper’s needs or goals are disrupted by issues such as long queues, unavailable products ...

Cloud telephony provider LoopUp and contact center specialist Luware have partnered to integrate global telephony with Luware's Microsoft Teams-native contact center platform.

Australians spent 123 million hours on hold last year, a staggering figure that highlights the growing frustration customers ...

Hundreds face long queues as disruption continues for second day across Europe - Flights at Heathrow face major delays after ...

Deliver consistent omnichannel CX by unifying customer profiles, orchestration and knowledge, and using call center QA to ...

Retail fixture leader Imageworks Display© has unveiled a revamped website with a host of new and expanded features.

Hundreds of flights from Heathrow were delayed on Saturday by a cyber-attack on a service provider for several major European ...

Birmingham Airport (BHX) launches a new tech-driven programme of developments designed to transform the passenger experience.

Starbucks makes it easy to customize coffee to your preference, but it turns out that baristas aren't always keen on these ...

Casinos have never been without data to remain profitable; however, the manner in which they collect and utilise the data has ...